AWSOME SERVICE, AWESOME COMPANY, SO GLAD I FOUND THEM!
I wish I could give more than five stars. I was referred to Tribble from a friend of a friend. I called them early one morning after I had had another hvac company come out to do a repair on my furnace several days prior. It turned out that they did not correct the problem, in fact they created another one, which was getting progressively worse.
I was desperate to get my furnace fixed. Jim, the owner, answered the phone and was so patient and kind. He took the time to try and resolve the issue over the phone then sent out a tech, Steve right away. Steve was amazing! I trusted him immediately--unlike the previous company who had come out earlier that week and basically took my money and did not fix the problem.
Steve took so much time to find the real problem, which was my heat exchanger. He showed me the images of the holes as he scoped it. My furnace was over 20 years old, and unfortunately, I did need a new one. Although, that is news you never want to hear, I am SO glad that it was Tribble who wound up finding the issue.
I was so overwhelmed by this time, after the horrible experience I had with the previous company, that I had Steve call the owner, Jim, and I asked him, "What should I do?" By this time, I had trusted him, and his company completely--enough to guide me thru this entire process (which is not like me at all). I believed Jim to be so knowledgeable and trustworthy and knew he would not steer me wrong. He advised me on exactly what I needed and why.
They were able to get me a new heating unit that day and installed within hours. Steve, the original tech who came out early in the morning, stayed all day until the process was complete. He was pivotal in my decision making process as well. He put me at ease immediately, and due to his calm, professional mannerism, and excellent customer service, I will always request him as my tech if I ever need assistance from Tribble again.
I feel so spoiled with my new heating system and for my new found relationship with Tribble Heating and Air!! Having such peace of mind in a business is PRICELESS!! Thank you Jim, Steve, Jimmy, and Lane for all you did!!!